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Case study

ACE Embroidery

Requirements

ACE Embroidery had an ageing Panasonic digital phone system. It was old, took up a lot of space in their offices and was well over due for replacement. Having recently invested heavily in an e-commerce platform for their embroidered and custom branded goods they felt that it was time to address their phone system.

The Solution

Citytalk Midlands recommended an LG iPECS phone system for ACE Embroidery. As fibre broadband was not available in the area at present the new phone system could continue to use the two analogue phone lines already in situ.

The system has been installed and configured utilising their existing data cabling that was in place for their PCs. The auto-attendant function allows call to be directed to the right people following a brief three option menu.

With the use of the LG UCS Client and Click-to-Dial functionality the staff in the office can now contact people who have placed orders with the click of a mouse button. All whilst talking through a headset which allows them to use both hands for operating their PC.

Future Proof

When better internet connectivity is available the system will easily switch to VoIP based calls which will allow for a further reduction in costs on both line rental and calls. The broadband router supplied by Citytalk also works for both regular ADSL and Fibre, again, further reducing outlay for the future.

Testimonial

"Damon and Jon at Citytalk Midlands provide a hands on, knowledgeable service and will speak your language when it comes down to products. From initial consultation through to quote and installation, we were happy with everything and have no hesitation in recommending them to other companies"

– Mat Smart, Director, ACE Embroidery, Halesowen.
www.ace-embroidery.co.uk