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Case study

Wunderbars

Requirements

Wunderbars had an ageing digital phone system and only one telephone line. They were concerned that customer feedback had mentioned that they were “engaged” a lot. Rebecca Jones approached Citytalk Midlands to enquire about what we could do to help.

The Solution

Citytalk Midlands recommended an LG eMG80 phone system for Wunderbars. This allowed for an additional analogue phone line to be installed (on the same number) that meant if one person was on the phone another call could be received.

The system was installed and configured utilising their existing digital phone cabling that was in place for their old phones, as well as some new cabling for additional handsets.

An auto-attendant menu allows calls to be directed to the right people, including a wireless DECT handset for the guys in the workshop. Calls not answered are automatically overflowed to various staff member’s mobiles so that a call is hardly ever missed and if it is they take a message.

Scalable

The system provided can accept up to 6 incoming calls at once (with additional phone lines), and support many more handsets which will allow Wunderbars to scale their phone system in line with their growing business.

Testimonial

"What we look for in a supplier of anything is value for money, speed and efficiency whilst maintaining a friendly “local” feel. I believe that this is true of your company. The installation and setup was on the whole effortless and without incident. Things were setup in a timely manner and everything just, well, works! Great Job.”

– Tim Jones, Director, Wunderbars, Cradley Heath
www.wunderbars.com