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Telephone Systems for the Automotive Industry

Telephone Systems for the Automotive Industry


Being able to maintain clear communications and deliver exceptional customer service as an automotive business are a few of the most important parts to success. Automotive businesses such as car dealerships, may have complex structures and various business units which have bespoke requirements where traditional phone systems cannot meet.

Customers often visit car dealerships prepared and informed about their options, so visits to multiple dealerships are common. If your business is able to stay in touch with customers and avoid missing their calls, then

making sales can be much easier. Even after closing sales, the retention and loyalty of customers is based on the quality of customer service and how you communicate.

Phone systems offer a range of features and options to help you stay on top of phone calls and manage customers more effectively. For car dealerships with multiple locations, a cloud-hosted phone system can streamline your communications which helps you stand out from competitors.

 

How Can Phone Systems Benefit My Automotive Business?

Telephone systems provide a wide range of benefits for automotive businesses as it allows you to improve your accessibility and broaden the ways of communication with customers. Our phone systems can provide a range of powerful features to help improve your communications with your customers and employees.

Here are a few benefits of using telephone systems for your automotive business:

  • Faster Communication – With a telephone system, you are able to provide customers with information in a timely manner which eliminates waiting times. These systems also provide great features which allow you to forward calls onto the right department.
  • Increased Availability – Cloud-based phone systems enables your business to be more agile as your employees can take calls from anywhere and anytime. Whether they are at their desks or in the showroom, your employees can be more accessible than ever.
  • Business Integration - You can integrate your phone system into your business processes such as your emails and your CRM systems. This can effectively improve your customer management and increase the retention of customers.
  • Manage New & Existing Customers – Storing and managing customer emails, voicemails and faxes into one place can be much easier. You can also keep your customers informed about new vehicles and send out automated reminders.

Why Choose CityTalk Midlands?

CityTalk Midlands have over three decades of experience in IT and Telecoms and we have worked with a variety of sectors, including the automotive industry. We understand that the automotive sector is competitive and that every customer interaction could result in a sale, which is why we offer a range of high-quality integrated unified communications solutions for businesses in the automotive sector.

Communications need to be seamless and flexible which is why we offer a wide range of telephone systems to choose from. Our experts can recommend the best phone system for your business and your requirements, which can make all the difference when it comes to winning new customers and being able to retain your current customers.

What makes us stand out?

  • Three decades of combined experience.
  • We care passionately about delivering exceptional customer service.
  • We have a dedicated UK-based support team to manage and maintain your phone system.
  • We are here to empower your decision making.

Contact CityTalk for Telephone Systems for the Automotive Industry

If you’re in the automotive sector and require a telephone system, then please contact one of our friendly experts. Our IT & Telecoms professionals serve in Birmingham and across the West Midlands. With our extensive range of systems from leading manufacturers and industry expertise, we can help you find the best telephone system and provide reliable IT & Cloud services.

Contact us on 01384 887733 or email us at sales@citytalk-mids.co.uk.