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Telephone Systems for the Financial Industry

Telephone Systems for the Financial Industry


The financial services sector encompasses a wide range of businesses, from banks, insurance companies, advisory consultants, brokerages and much more. With a sector that is so vast, it’s important that your financial business has a competitive edge when it comes to communications.

As communications is at the forefront of every business, maintaining clear communication and delivering an exceptional customer service are the things that can help your business stand out. In the financial industry, there are various challenges which businesses may face, such as compliance with regulations, cost savings, maintaining good security and much more. Using the right phone system can make these challenges much easier to overcome and manage.

Financial businesses still heavily rely on the transfer of documents, either through fax or email. With a modern telephone system, there are great built-in features which ensures client confidentiality and ease of archiving information. Some phone systems, such as VoIP phones, have great time-saving and organisational features such as fax to email. This allows you to save a digital copy of documents and make the process of archiving documents much easier.

How Can Phone Systems Benefit My Financial Business?

Phone systems that are specifically designed for the financial services industry provides a wide range of benefits. From improving your call quality and improving the customer experience, to improving efficiency and reducing costs, these advantages contribute to how your business is presented and what separates you from your competitors.

Here are a few advantages of using telephone systems for your financial business:

First Impressions - First impressions are everything for financial businesses, especially when the market is saturated with many other competitors. New customers can form opinions of your business, even before they speak to a professional which means that having a reliable phone system in place can help you differentiate yourself from your competitors.

CRM & Data Integration – With phone systems, your staff members can do more when they are on call as there are a wide range of useful features. These features can help your business streamline their business operations. For businesses with customer relationship management systems, you can integrate your phone system with your CRM for better management of customers.

Improved Flexibility – Financial businesses with multiple locations can benefit from the flexibility of phone systems. Your workforce is no longer tied to their desks as they can use any office phone like it is their own. Whether they are in different branches or at different desks, they can use the same extensions and same phone features. Modern phone systems provide convenient features for improving customer interactions.

Why Choose CityTalk Midlands?

CityTalk Midlands have over three decades of experience in IT and Telecoms and we have worked with a variety of sectors, including the financial services industry. We understand that the financial services sector is competitive and that every customer interaction could result in a sale, which is why we offer a range of high-quality integrated unified communications solutions for businesses in the financial sector.

Communications need to be seamless and flexible which is why we offer a wide range of telephone systems to choose from. Our experts can recommend the best phone system for your business and your requirements, which can make all the difference when it comes to winning new customers and being able to retain your current customers.

What makes us stand out?

  • Three decades of combined experience.
  • We care passionately about delivering exceptional customer service.
  • We have a dedicated UK-based support team to manage and maintain your phone system.
  • We are here to empower your decision making.

Contact CityTalk for Telephone Systems for Financial Businesses

If you’re in the financial services sector and require a telephone system, then please contact one of our friendly experts. Our IT & Telecoms professionals serve in Birmingham and across the West Midlands. With our extensive range of systems from leading manufacturers and industry expertise, we can help you find the best telephone system and provide reliable IT & Cloud services.

Contact us on 01384 887733 or email us at sales@citytalk-mids.co.uk.