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Hosted PBX

Hosted PBX


IT and Cloud

Hosted PBX Phone Systems

Unless you’ve been living in Outer Mongolia for the last 5 years, you’ve probably heard of The Cloud. Well, you can even get Cloud or hosted phone systems these days too.

Hosted phone systems are ideal for customers who may be starting up as handsets are supplied on a per-user pricing structure. You don’t need any on-premise equipment and your phone calls are routed over your internet connection. Companies spread over multiple sites can also benefit from having a single phone system that spans all of their offices.

Our hosted systems have all the functionality of an on-premise phone system such as:

  • Voicemail to email
  • Auto Attendant (IVR)
  • On Hold Marketing
  • Call Queuing
  • Call Logging
  • Call Recording

Read how Citytalk helped address some of Aristocraft Kitchens challenges with one of our hosted telephone systems.

 

What are Hosted PBX Phone Systems?

Hosted PBX phone systems can be a cost-effective solution for investing in expensive business telephone systems. As the PBX phone system is hosted off-site, your business can save money on repairs and maintenance of the telephone system.

Hosted systems can improve the flexibility of a business due to the fact that the calls are routed through internet connection. This means that your phone system can expand as your business grows. With PBX you can add more phone lines, extensions and even connect mobile devices which may be limited with the traditional telephone systems.

 

Business Benefits of a hosted telephone system

  • Increased functionality
    • Add mobile twinning & voicemail to email so you don’t miss important calls
    • Import directories on to your phone system to see which customers are calling
  • Cost effective
    • Add a call bundle to new systems to fix costs for your business
    • All-inclusive call packages
  • Employee efficiency
    • Remote workers can all be part of the same phone system regardless of location
    • Record & monitor inbound & outbound calls for training
  • Improve customer experience
    • Add an auto attendant so calls are directed to the right people
    • Transfer calls between different locations
  • Mobile & IT integration
    • Add click to dial from your PC straight to your handset, ideal for people who make a lot of call
    • Add the instant messaging, presence and even CRM integration with your phone system

 

Contact CityTalk for Hosted PBX Phone Systems in Stourbridge, Birmingham

If you’re looking for reliable business telephone equipment, then take a look at our hosted telephone systems. Our IT & Telecoms professionals serve in Birmingham and across the West Midlands. With our extensive range of systems from Avaya, LG, Yealink and Polycom, we can help you find the best system.

Contact us on 01384 887733 or email us at sales@citytalk-mids.co.uk.