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Hosted VOIP

Hosted VOIP


IT and Cloud

Hosted VOIP

With all this talk of cloud computing, did you know you can also get cloud-based phone systems?

Hosted telephone systems are ideal for customers who may be starting up as handsets are supplied on a per-user pricing structure. You don’t need any on-premise equipment and your phone calls are routed over your internet connection. Companies spread over multiple sites can also benefit from having a single phone system that spans all of their offices.

Our hosted systems have all the functionality of an on-premise phone system such as:

  • Voicemail to email
  • Auto Attendant (IVR)
  • On Hold Marketing
  • Call Queuing
  • Call Logging
  • Call Recording

Read how Citytalk helped address some of Tax Assist Wolverhampton’s challenges with one of our hosted telephone systems.

 

What is Hosted VoIP?

Hosted VoIP is essentially a phone system which is hosted using Cloud technology. VoIP phone systems can do everything a traditional telephone system can do, except the hardware is hosted ‘off-site’. This means that you can save money on your hardware and the maintenance, which makes this a cost-effective alternative to the traditional telephone systems.

With hosted VoIP phone systems, you won’t need to use a telephone network provider or a voice gateway which can save you money in the long term. You also won’t need to worry about the maintenance of the telephone systems as they are hosted in the Cloud, off-site. Our telecoms professionals can help manage your hosted Voice over IP systems.

 

Business Benefits of a hosted telephone system

  • Increased functionality
    • Add mobile twinning & voicemail to email so you don’t miss important calls
    • Import directories onto your phone system to see which customers are calling
  • Cost effective
    • Add a call bundle to new systems to fix costs for your business
    • All-inclusive call packages
  • Employee efficiency
    • Remote workers can all be part of the same phone system regardless of location
    • Record & monitor inbound & outbound calls for training
  • Improve customer experience
    • Add an auto attendant so calls are directed to the right people
    • Transfer calls between different locations
  • Mobile & IT integration
    • Add click to dial from your PC straight to your handset, ideal for people who make a lot of calls.
    • Add the instant messaging, presence and even CRM integration with your phone system

 

Contact CityTalk for Hosted VoIP Phone Systems in Stourbridge, Birmingham

If you’re looking for cost-effective phone systems, then take a look at our range of voice over IP systems. Our IT & Telecoms professionals serve in Birmingham and across the West Midlands. With our extensive range of systems from leading phone manufacturers, we can help you find the best telephone system that suits your needs.

Contact us on 01384 887733 or email us at sales@citytalk-mids.co.uk.